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Our training and support mission is simple - to educate, support, motivate and retain the on-site employees who serve our clients. Our employees enjoy what we believe is the most comprehensive training and support program in the industry.

Consistent communication between on-site employees and the regional headquarters makes the entire team function more effectively, make fewer errors and respond to our clients faster and more thoroughly. Our national training director implements a national standardization of skills incorporating the best training practices in our industry. By working directly with each regional training director to design and create region specific guidelines, our training program ensures that each employee has the appropriate level of training necessary to be successful in his/her position.

We conduct regularly scheduled meetings and seminars and also give our staff the flexibility to fulfill the day-to-day needs of our clients' properties. Our personalized training programs allow us to quickly respond to changing market conditions, as well as staff and owner concerns.

We are continually developing new training to add to our ongoing programs, including:

• Monthly new-employee orientations
• Ongoing Web-based Yardi software training
• Quarterly seminars, awards and intensive portfolio "power sessions"
• Risk management training and handouts
• Employee recruitment
• Specialized, building-specific training
• Maintenance training and support
• Participation in industry associations

Our quality control specialists evaluate every Pinnacle-managed property on a frequent, but unannounced, schedule. The review includes operational systems, including resident files, cash management, personnel/payroll, risk management, marketing and resident retention, service requests and vacancy status. The reports our specialists send to our managers help them identify and act upon any deficiencies and training needs as well as recognize the successes.